Paying for sessions
Fees are shown on our Pricing page and are payable in advance. Payment is taken securely by our payment provider — ThrivSphere never sees or stores your card details.
Session packages
- Packages of 4 or 6 sessions are paid for up front
- Your remaining sessions are shown in your ThrivSphere account
- Sessions can be booked at your own pace within the package validity period
- Packages are for your use only and cannot be transferred
Cancelling or rearranging
- Give at least 24 hours' notice and we will rebook at no charge
- Less than 24 hours' notice: the session may be charged or deducted from your package
- We understand emergencies happen — talk to us and we will be fair
No-shows
If you do not attend and have not told us, the session is treated as used. If you miss sessions repeatedly we will contact you to check you are alright and to talk about whether now is the right time for you.
If we cancel
If we have to cancel, you will be offered an alternative time or a full refund of that session — your choice.
Refunds
Unused sessions within their validity period can be refunded on request, less any sessions already delivered. Refunds are made to the original payment method within 14 days. If cost is a barrier at any point, contact us — concessionary places may be available. Last reviewed: July 2026.
