How to raise something
Email hello@thrivsphere.org with the heading 'Complaint' or 'Feedback'. Tell us what happened, when, and what you would like to see put right. If writing it down is difficult, say so and we will find another way.
What happens next
- We acknowledge your complaint within 5 working days
- We look into it properly and fairly
- We respond in full within 20 working days, or explain why we need longer
- We tell you what we are changing as a result
If you are not satisfied
If our response does not resolve things, you can ask for it to be reviewed by a director of the CIC. For data protection concerns you can also complain to the Information Commissioner's Office at ico.org.uk.
Feedback that isn't a complaint
We also want to hear what worked. Feedback shapes how the service grows, and we review it regularly. Last reviewed: July 2026.
This is a plain-language summary provided for transparency and should be reviewed and formally adopted by ThrivSphere. It does not constitute legal advice.
